Rental Process
From your first visit to handing back the keys - here's exactly what to expect.
Visit Our Office
Come to our office at your convenience. Our friendly staff will greet you and walk you through the entire rental process.
Present Your ID Documents
Please bring your valid passport and driver's license. Both documents are required to proceed with the rental agreement.
Government Database Verification
We verify your identity documents against official government databases to ensure security and compliance with national regulations.
Driver's License Validation
Your driver's license is checked for validity, category, and any restrictions that may affect which vehicles you are eligible to rent.
Browse Available Cars
Explore our fleet of luxury, off-road, extraordinary, and everyday vehicles. Our staff will help match you with the perfect car for your needs.
Select Your Vehicle
Once you have found the right car, confirm your selection. We will check its current availability and reserve it for your rental period.
Choose Rental Duration
Select your desired pickup and return dates. We offer hourly and daily rental options to suit both short trips and extended journeys.
Pick an Insurance Plan
Choose from our insurance options — basic or full coverage — to protect yourself and the vehicle throughout your rental period.
Add Optional Extras
Enhance your rental with optional add-ons such as a child seat, roof rack, or phone holder. Add them at a small extra cost.
Sign the Rental Agreement
Review and sign the rental agreement. We will clearly explain all terms, conditions, mileage limits, and return policies before you sign.
Pay the Rental Fee
Pay the full rental fee securely using cash, card, or any of our accepted payment methods. A receipt will be issued immediately upon payment.
Security Deposit Collection
A refundable security deposit is collected before the vehicle is handed over. This deposit protects against potential damage, fuel shortfalls, or violations during the rental.
Receive the Car Keys
After completing payment, you will receive the car keys along with all necessary documents, including the registration certificate.
Pre-Departure Inspection
Together we walk around the vehicle to document any existing scratches, dents, or damage. This protects both you and us during the rental.
Start Your Journey
Hit the road and enjoy your rental! Our support team is available by phone if you need any assistance while you are out driving.
Return Vehicle on Time
Please return the vehicle by the agreed date and time. Late returns may incur additional charges. Contact us if your plans change.
Return Inspection
Upon return, we conduct a thorough inspection of the vehicle to compare its condition with the pre-departure record. This is quick and transparent.
Fuel Level Check
We check the fuel level against what was noted at pickup. Please return the vehicle with the same fuel level to avoid any refuelling fees.
Damage & Extra Charge Assessment
If the return inspection reveals any new damage, fuel shortfall, or late return, the applicable charges are calculated transparently and deducted from the security deposit.
Deposit Refund
Once the vehicle passes inspection and all checks are clear, your security deposit is fully refunded. Thank you for renting with RentMe!